General Manager Role Overview As a General Manager, you will take full ownership of the site s performance, leading all aspects of the business to deliver operational excellence, strong financial results, and an outstanding customer experience. The General Manager will be responsible for overseeing daily operations, developing department leaders, and ensuring the business runs efficiently and effectively at all times. This General Manager role is suited to a driven and commercially minded leader who thrives in a fast-paced, customer-focused environment. As a General Manager, you will play a key role in shaping the culture, driving performance, and building a high-performing team. Key Responsibilities Operational Leadership As a General Manager, you will lead the day-to-day operations of the business, ensuring exceptional standards are consistently delivered. Oversee all operational areas to ensure smooth and efficient service delivery. Monitor and drive key performance indicators (KPIs), including cost control, labour management, and profitability. Implement and refine operational processes to maximise efficiency and consistency. Financial and Business Performance The General Manager will be fully accountable for the financial success of the business. Drive revenue growth and overall profitability across all areas. Identify and implement sales opportunities, including corporate and group bookings. Analyse financial reports and performance data to inform business decisions.