1st Line IT Support Up to £16.50 per hour (depending on experience)Bristol, AvonFixed term contract for 3 months An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users. Key Responsibilities: Acting as the first point of contact for IT support queries via phone, email, and ticketing systems Logging, prioritising, and managing incidents and service requests in line with internal SLAs Providing 1st line technical support for hardware, software, and system-related issues Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access Supporting with user account administration, password resets, and permissions Assisting with hardware setup and configuration, including laptops, desktops, and peripherals Escalating more complex technical issues to the relevant teams when required Maintaining accurate records of issues, fixes, and updates within the helpdesk system Delivering a high level of customer service to internal users across the business About you: Previous experience working within an IT Service Desk or Helpdesk environment Strong troubleshooting and problem-solving skills Familiarity with Windows OS, Microsoft 365, and Active Directory Excellent communication and ..... full job details .....