Overview

Job Title:

Helpdesk AdministratorLocation:

Newtownards, Northern Ireland. This position does not consider overseas applications.Company Overview:

Join our dedicated team where your expertise in helpdesk and administrative skills will be highly valued. We are seeking a full-time Helpdesk Administrator to co-ordinate incoming and planned maintenance, ensuring efficient scheduling and communication.Responsibilities

Phone Support:

Answer and manage incoming calls with professionalism and efficiency.Scheduling:

Coordinate and schedule preventative maintenance (PPM) and reactive work.Job Sheet Review:

Review and process job sheets for accuracy and completeness.Documentation:

Utilize Microsoft Word and Excel for documentation and reporting tasks.Requirements

Knowledge:

Experience in helpdesk administration is essential.Technical Skills:

Proficiency in Microsoft Word and Excel.Organizational Skills:

Strong ability to prioritize tasks and manage time effectively.Communication:

Excellent verbal and written communication skills.Detail-Oriented:

High level of attention to detail and accuracy in all tasks.Why Join Us

Professional Environment:

Work in a professional and supportive environment.Growth Opportunities:

Opportunities for career development and advancement.Team Spirit:

Be part of a collaborative team that values each member''s contributions.Join us and contribute to a team that values professionalism, efficiency, and expertise!Job Type:

Full-timePay:

Up to £27,175.00 per yearBenefits

Company pensionOn-site parkingSchedule

Monday to Thursday 8:00am – 4:30pmFriday 8:00am – 3:30pmEducation

GCSE or equivalent (preferred)Experience: 2 years helpdesk administrator (required)Administrative: 2 years (required)Work Location

In person

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