Customer Service Advisor - Banking (Needs Met Agent)You''d be working in a contact centre role in Newcastle upon Tyne helping customers over the phone who are interested in taking out or refinancing a personal loan for a well known high street bank.Contract type: 6 months, permanent thereafter.Potential: May lead to a permanent rolePay Rate: £15/Per HourWork schedule: 37.5 hours per week (ONSITE)Shifts between 8am-8pm (Mon-Fri) and 9am-6pm (Sat-Sun)No bank holidaysShifts planned in a 6-week rotation for predictabilityLocation: On-site only (not remote)Role OverviewThe Needs Met Agent plays a key role within the customer service team, assisting customers with enquiries related to loan applications, refinancing options, and existing loan accounts.The role involves handling a high volume of customer calls while delivering professional, accurate, and efficient support, ensuring customers receive the correct outcome on the first contact whenever possible.Key ResponsibilitiesCustomer Service andamp; SupportAct as the first point of contact for existing and new customers regarding loan enquiries and applications.Handle incoming calls related to new loan applications, loan refinancing, and account enquiries.Deliver a consistent, positive customer experience while resolving queries efficiently.Case Handling andamp; ComplianceAccurately capture and maintain customer information in compliance with GDPR requirements.Ensure all interactions meet banking regulatory standards and company pr