Job Title: Service Desk Analyst - SC Location: Newcastle/Hybrid (8am-4pm) Contract Duration: 31/3/27 Daily Rate: £340/day (Umbrella) IR35 Status: Inside IR35 Security Clearance: SC The Role: Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. There may be a requirement for this role to elevate to full time deskside support depending on the needs or the tech hub. This role covers two key locations in Newcastle upon Tyne, with an element of remote hybrid working required. Main Responsibilities: As a Service Desk Analyst you will: Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base Manage, support, asset track and maintain all associated hardware devices Rotation between phone and IT portal ticket support, and user facing assistance at deskside Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales Create, issue and manage/maintain corporate accounts for ..... full job details .....