OverviewThe Customer Consultant role at Solus is built around clear communication, organisation and a strong focus on customer experience. As a key point of contact, you support customers throughout their repair journey and help keep site operations running smoothly day to day.This is a varied, hands-on role that combines customer service, coordination and the collection and delivery of customer vehicles, requiring good judgement, organisation and a professional approach.As a Customer Consultant, you''ll balance customer care with practical, site-based responsibilities.ResponsibilitiesYou''ll:Keep customers updated on the progress of their vehicle repairHandle queries calmly and professionally, providing clear and timely responsesCollect and deliver customer vehicles safely and courteously when requiredArrange and coordinate vehicle movements and transport activitySupport site operations, including parts coordination and basic administrationWork closely with technicians, production teams and site leadersHelp maintain a welcoming, organised and professional site environmentThis is a role where reliability, attention to detail and empathy make a real difference to customer confidence.QualificationsWe don''t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands-on.You''ll bring:Strong customer service experience, ideally in a customer-facing roleA full UK driving licence, with c