Job Title: 1st Line IT Support EngineerLocation: Bristol AreaJob Type: Full-time, permanentSalary: 27,000 - 30,000About the role:My client, a growing IT managed services provider, is looking for an enthusiastic and customer-focused 1st Line IT Support Engineer to join their Managed Services team.You will be the first point of contact for their customers, resolving everyday issues quickly and passing more complex problems to the 2nd Line team with clear, accurate information. This is a great opportunity for someone early in their IT career who wants to build their Microsoft 365 and Entra ID skills in a supportive environment, with a clear path to progress.Key Responsibilities:Act as the first point of contact for customers by phone, email and ticketing system, logging and resolving incidents within agreed SLAs.Provide first-line support for Microsoft 365, including Outlook, Teams, SharePoint and OneDrive.Carry out user administration in Entra ID and Microsoft 365, such as new starters, leavers, licence assignment and group membership.Handle password resets, MFA registration and basic sign-in issues.Support Windows 10/11 laptops and desktops, Office apps, printers and peripherals, mainly remotely.Carry out basic checks on Wi-Fi, internet and VPN connectivity issues.Escalate unresolved issues to 2nd Line with clear notes on the problem and the steps already taken.Keep customers updated throughout the life of a ticket and ensure tickets are accurately recorded and closed.Follow ..... full job details .....