Join the Team Transforming Lives with Pets As Therapy Charity People is thrilled to be supporting Pets as Therapy (PAT) in their search for a Volunteer Experience Team Leader. Location: PAT Head Office, Chalgrove Hours: Full time Salary: Circa £30K Reports to: Volunteer Experience Manager Line Reports: Volunteer Advisors (x3) Hybrid working with 3 days in the office Benefits: 28 days pro rata + pension scheme About Pets As Therapy (PAT): This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, PAT brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way. Role Overview: As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT''s volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way. Key Responsibilities: Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers. Oversee volunteer queries via phone and email, maintaining excellent communication. Set team objectives, c