Client Services and Administration Representative Location: HatfieldHours: Full-timeSalary: £28,000 - £30,000 Per annum Job Summary We are recruiting on behalf of a large, well-established equine clinical and teaching facility based in Hatfield. This role is responsible for overseeing the delivery of a first-class, customer-focused service for equine clients, while managing and developing a busy administrative team.The successful candidate will support the wider strategic objectives of the organisation across clinical services, education and research, ensuring operational efficiency, excellent communication and outstanding client experience. Key Responsibilities Service and Operations Management Coordinate and oversee the delivery of a high-quality, customer-focused service across all equine departments Optimise appointment scheduling by working closely with clinical and administrative teams to ensure best use of staff and resources Support the smooth daily running of administrative operations, ensuring efficient flow of appointments between teams Ensure clear, effective communication between clinical and administrative staff at all times Act as a deputy for the Administrative Manager when required Team Leadership and Development Train, mentor and support a growing, multi-skilled client coordination team Communicate policy and procedural changes clearly and effectively Support sickness absence management, training plans and professional development Contribute positively t