Business Support Officer – Southampton
Salary: £13.26 an Hour
Full-Time (37 hours)
Contract: Three Months – Possibly beyond
  
Purpose of Role
  
Providing a flexible council wide tailored business support service to internal and external customers, enabling consistency of service delivery.
  
Key Accountabilities

• To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards.
• To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentation material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards.
• To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems.
• To run reports and use the data to create letters using mail merge, inputting into customer tracking software where appropriate.
• To organise and prepare for non-statutory meetings with multiple participants, including those from external agencies.
• To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security Policies, Freedom of Information and Data Protection Principles.
• To assist with the FOI and Data Protection Act process by collating the information necessary for the Council to respond in accordance with its published procedures and statutory timescales.
• To assess, validate and process applications, passes, permits, checks etc., including use of technical scanners and corporate IT systems (where appropriate)
• To manage certain aspects of the office including operating and maintaining equipment and updating notice boards.
• To provide support for finance activities including processing orders, managing Imprest accounts, recharges, travel warrants, raising cheques, etc.