We''re recruiting a proactive and passionate Resident Engagement Officer to support the delivery of a strong, meaningful and compliant resident engagement framework across Housing Services. This role plays a key part in ensuring the organisation meets the requirements of the Regulator of Social Housing, particularly the Transparency, Influence and Accountability Standard. The successful candidate will help capture the tenant voice, demonstrate the impact of engagement activity and ensure feedback directly informs service improvement and decision-making. The Role Support the Housing Team in meeting and evidencing compliance with the Regulator of Social Housing Standards, particularly the Transparency, Influence and Accountability Standard. Assist in delivering the Resident Engagement offer, ensuring tenant voice is captured and recorded at events, forums and engagement activities. Support Tenant Forums, Focus Groups and other engagement groups by preparing agendas, distributing papers and responding to queries. Work with Service Managers and Team Leaders to develop annual engagement plans and maintain regular contact with tenant groups. Actively attend resident meetings, community events and forums to encourage participation and build positive relationships. Gather, analyse and interpret tenant insight to inform service improvements, strategy and policy development. Follow up survey responses where necessary to gain deeper insight into tenant concerns. Record engageme