Job Title: Customer Service AdvisorLocation: Halesowen (B62)Salary: 25,877 - 27,515 + up to 2000 Performance related bonusJob Type: Permanent, Full TimeWorking hours: 37.5 hours per week, Monday to Friday 09:00am - 17:30pm, 1 in 4 Saturdays 10:00am - 14:00pmAbout the Role:As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.What you will be doing:Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.Use My Policy systems to enter customer data to a high standard of accuracy.Validate and process new customer accounts assisting customers with any account related enquiries.Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.To work collaboratively with your peer group and other colleagues sharing best practice.When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.Provide administrative support to ensure activities related to customer''s accounts are carried out in a timely manner and records are maintained.Establish and communicate high standards of customer service in line with the company''s values and culture.Establish and communicate high standards of customer service in line with the company''s values and culture.Identify and esca