Technical Support Officer

Location: London Borough of Hackney (Hackney Service Centre / Keltan House)

Contract Type: Temporary / Interim (3-6 Months)

Pay Rate: -22.24 per hour (PAYE) | -29.97 per hour (Umbrella)

Start: ASAP

We are seeking an organised, detail-oriented Technical Support Officer to join Hackney Council''s Streetscene service on a 3 to 6-month interim basis.

In this vital operational role, you will provide comprehensive technical, data, and project support to ensure the smooth delivery of Streetscene functions. Acting as a champion for innovative ways of working, you will help drive service improvements, maintain high standards of legislative compliance, and deliver first-class customer service to internal and external stakeholders.

• Data Processing & Systems Management: Manage service-wide data processing, including logging defects and complaints, handling the electronic transfer of NRSWA notices (ETON), maintaining street gazetteers, and processing invoices and financial monitoring.
• Performance Reporting & Compliance: Collate, validate, and submit statutory monitoring returns and statistical reports (including CIPFA, local/national PIs, and ad-hoc management reports). Track Health and Safety training compliance across the service.
• Enquiries & Complaints Handling: Receive, allocate, and coordinate timely responses to Members'', MP, and Mayor''s enquiries, Freedom of Information (FOI) requests, and Stage 1 complaints using systems such as Assure and Covalent.
• Project & Service Improvement Support: Apply project management techniques to support divisional initiatives, Service Improvement Plans, benchmarking, and Best Value exercises. Draft procedure notes, quality assurance manuals, and guidance documents.
• Operational Liaison: Assist with facilities and fleet management liaison for Streetscene, and coordinate with legal and external agencies to help reduce outstanding debts and maximise external income.
  
  

• Public Sector & Industry Experience: Previous working experience within a Local Authority and a working knowledge of highways, engineering, traffic, or transportation services.
• Strong IT & Data Skills: Highly proficient in Google Workspace (Sheets, Docs, Gmail) and MS Excel, with the ability to analyse data and quickly learn specialist systems (e.g., GIS, Mayrise, Earthlight, Pentana, Cedar, Onecase, Street Manager, or Alloy).
• Project & Process Minded: Proven ability to plan and coordinate multiple projects, see initiatives through from inception to review, and develop quality assurance systems.
• Clear Communicator: Able to produce concise written reports, handle formal complaints professionally, and navigate politically sensitive environments with confidence.
• Flexibility: Willingness to occasionally attend meetings or undertake work outside core hours as required by the service.

Please note due to the high volume of applications only successful candidates will be contacted

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.