Package Description: Operations Manager - NHS 111 and Integrated Urgent Care ServicesFixed Term Contract until April 2027Be part of something new. Help shape the future of urgent care in Peterborough.IC24 is expanding, and we''re excited to be opening a brand-new contact centre in Peterborough. This is a unique opportunity for experienced operational leaders to join us at the start of an exciting new chapter and play a pivotal role in building high-performing teams that make a real difference to patients every day. Working across our Integrated Urgent Care (IUC) division, including our Peterborough site, you will lead services across NHS 111 and/or Face-to-Face Out of Hours care, ensuring patients receive safe, high-quality and responsive support whenever they need us. While the role can be based from our Peterborough, Ashford, Ipswich or Norwich offices, it will require regular travel to Peterborough to support operational delivery, stakeholder engagement and the continued development of our services.The RoleAs an Operations Manager, you''ll provide leadership across multiple urgent care services, working closely with Team Managers, Clinical Leads and Quality teams to deliver excellent patient outcomes, strong operational performance and an outstanding colleague experience. This is an opportunity to help establish and shape a new operational hub, creating a positive culture, developing future leaders and driving performance from day one.You''ll be responsible for ensuring ..... full job details .....