Customer Experience and Business Support Specialist£30-38K DOE. Office based near Fleet, Hampshire.Are you great with new systems and excited by the opportunity to help transform the customer experience in a growing business?This role would suit someone early in their career who is curious about technology, customer-focused and keen to support projects that improve systems and efficiency.You may be a graduate, in your first or second role, or more experienced and looking to build a long-term career. You will be practical, willing to learn, and motivated by making a difference.The Customer Experience and Business Support Specialist willSupport customer service improvements, digital tools, AI and automation projects.Respond professionally and efficiently to customer enquiries.Process customer orders and ensure production orders are accurate.Build positive relationships with customers and colleagues, keeping them updated.Provide customers with support using product information, manuals, and data sheets.Work alongside the technical team, escalating more complex queries to them.Our client is looking forA positive and proactive approach.Strong customer focus, with empathy, patience, and willing to take responsibility.Good organisation and communication skills.Confidence to suggest improvements and grow with the business.Useful skills and experienceCustomer service, business support or commercial administration experience would be ideal, but there will be full training for the ..... full job details .....