Exclusive Role: Head of Operations (Delegated Authority)City of London I am currently partnered with a growing business, who are seeking a Head of Delegated Authority Operations to join their growing team. This role will focus on a number of key areas in the Delegated space including but not limited to; Operations, People and Culture, Client Management, Governance, Compliance, Sales, Strategic and Financial Management and more. My client is looking for someone with a deep understanding of Delegated Authority from an operational, sales and technical view to head up a market leading business. Key Responsibilities Operational Leadership Oversee the implementation of Board-approved strategies and manage day-to-day business and administrative operations. Translate strategic business plans into clear operational objectives, monitoring performance against agreed KPIs and budgets. Evaluate and optimise internal and external processes to enhance efficiency, scalability, and service quality. Provide data-driven insights and analysis to inform strategic decision-making and continuous performance improvement. People and Culture Lead, motivate, and develop a high-performing team, ensuring effective workforce planning, succession planning, and ongoing professional development. Deliver and oversee the training and competence framework to ensure employees meet regulatory, technical, and performance standards. Manage recruitment and retention strategies to attract top talent while f