The vacancy Location: Flexible: Tewkesbury (GL20 8ND), Wolverhampton, Lichfield, Chipping Sodbury or NorwichSalary: Circa £150,000 per annum depending on experienceAdditional Information: Car AllowanceClosing Date: Sunday 10 August 2025 (We reserve the right to close this vacancy early, due to volume applications). At Bromford Flagship we create communities where people can put down roots, feel secure, and thrive. With over 80,000 homes across east, central and southwest England, we''re one of the UK''s leading housing providers - and we''re just getting started. Our ambition is bold: to deliver 2,000 new homes each year for the next 30 years. We''re now looking for a Group Director of Customer Experience - a strategic, visionary leader who can shape and deliver a seamless, personalised and engaging customer journey across all channels. About the Role This is a pivotal leadership role where you''ll define and lead the customer experience strategy across the group. You''ll oversee a cross-functional team covering contact hubs, customer engagement, and complaints, ensuring every interaction reflects our values and commitment to exceptional service. You''ll champion digital transformation, embed a customer-obsessed culture, and ensure our services are shaped by insight, innovation, and the voice of the customer. What You''ll Be Doing Leading the development and execution of a group-wide customer experience strategy Spearheading digital innovation and automation to streamline s