Role Purpose

• To support the timely collection of outstanding customer debts, minimise overdue balances and support the cash flow of the business. The role involves proactively managing customer accounts, resolving payment queries and maintaining accurate records, whilst building positive customer relationships and ensuring compliance with company credit control procedures.

Key Responsibilities

• Debt Collection: Proactively chase overdue balances by telephone and email, maintain accurate records of customer interactions and credit control activity on k8, and ensure monthly statements and credit chase streams are processed promptly.
• Customer Accounts: Manage a portfolio of accounts, including key customers, encouraging timely payments in line with agree credit terms.
• Credit Management: Monitor overdue accounts, apply and release credit stops in accordance with company procedures, and review customer credit limits.
• Query Resolution: Work closely with customers, branches and sales teams to resolve invoice disputes and outstanding queries promptly.
• Debt Recovery: Identify potentially problematic debts, issue formal payment notices and escalate accounts for legal recovery where necessary.
• Account Administration: Process new credit applications, set up accounts on k8 and CRM, and maintain accurate customer records.
• Payment Processing: Process customer card payments, authorised settlement discounts, credit adjustments and write-offs.
• Account Adjustments: Process authorised customer settlement discounts, credit notes and bad debt write-offs.
• Reporting and Housekeeping: Maintain accurate collection notes, monitor outstanding invoices and review dormant customer accounts.
• Group Support: Provide holiday cover and support consistent credit control procedures across the Group.

Skills and Experience

• Previous credit control or accounts receivable experience.
• Confident communicator with strong negotiation and customer service skills.
• Organised, proactive and able to manage competing priorities.
• Good attention to detail and ability to resolve problems efficiently.
• Competent in Microsoft Excel, Outlook and accounting systems.
• Experience of Kerridge k8 and the construction or distribution sector would be advantageous.

Personal Attributes

• A proactive, organised and commercially aware individual with a firm but professional approach to debt collection. Able to work independently, build positive customer relationships and contribute effectively to the wider finance team.