Customer Service Advisor (E-commerce / Online Marketplaces)Location: Near Stoke-on-Trent (Staffordshire area), commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding towns/villages.A successful online and offline company is looking for a Customer Service Advisor to support its growing online ecommerce operation, providing a first-class experience across online marketplaces (including the company website and major marketplace platforms).What you''ll be doingHandling customer queries across e-commerce marketplaces (website and major platforms such as Amazon/eBay-style channels)Responding via telephone, webchat and emailManaging customer accounts (updating details, placing manual orders)Working with third-party logistics, outsourcing warehousing, picking/packing, inventory and transport to a specialist providers) to keep orders moving to agreed service levelsManaging returns and coordinating with internal Quality/Product teams to reach the best outcomeInvestigating delayed/lost deliveries with logistics partners and couriersSpotting recurring issues and suggesting improvements to website content and product listingsWorking closely with internal teams (including Marketing) to plan workload around upcoming campaigns and remain on-brandWhat we''re looking forStrong customer service experience (B2C or ecommerce ideal)Excellent communication and listening skillsConfident telephone mannerStrong IT skills and ability to learn systems quicklyGood communi