Key Responsibilities Platform Development andamp; Configuration: Design andamp; Development: Design, develop and implement scalable, high-quality ServiceNow solutions aligned to customer requirements and platform best practice. Platform Configuration: Configure ServiceNow modules, workflows, business rules, scripts, Flow Designer, UI components and other platform capabilities, adopting a configuration-first approach. Integrations andamp; Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms. Technical Quality andamp; Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing and technical documentation. Innovation andamp; Continuous Improvement: Identify opportunities to leverage new ServiceNow capabilities and emerging technologies to enhance platform functionality, address technical debt and deliver innovative solutions for customers. Technical Leadership andamp; Collaboration: Serve as a technical lead, providing guidance and best practices across service operations platforms. Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions. Support internal Mastek growth and innovation workstreams as well as leading them. Foster collaboration between ServiceNow and broader service ..... full job details .....