We are seeking a Director of IT/Tech Ops to lead the SRE, IT and Infrastructure functions of a market leading SaaS company. You will be responsible for ensuring the reliability, security, and operational excellence of enterprise IT systems while maintaining a strong focus on customer information security. This role reports directly to the CTO and will also run ISO27001 compliance and have commercial responsibility for reviewing customer contracts for information security-related concerns.The ideal candidate will have experience of working in a SaaS technology environment with responsibility for enterprise level IT and Infrastructure management.Headline Responsibilities:Site ReliabilityEnterprise level IT and Infrastructure OperationsSecOps and Cyber SecurityISO27001 ComplianceCommercial ResponsibilityPeople ManagementContinuous ImprovementCulture and EngagementThe ideal candidate will have:Experience in leading enterprise IT, infrastructure, site reliability engineering, cyber security, and SecOps operations, ideally in a B2B SaaS company.Expertise in managing ISO27001 compliance and running internal compliance activities.Strong knowledge of both hybrid cloud and on prem environments.Strong understanding of security policies, procedures, and best practices.Experience with security assessments, audits, and incident response.Familiarity with SIEM, IDS/IPS, WAF, firewalls, endpoint protection, and vulnerability management tools.Strong commercial mindset, with experience of revie