Accountancy Customer Support Consultant Location: Wokingham 9 month FTC Do you want to use your tax and accounting knowledge as well as your customer service skills? If so then this could be the perfect role for you My client who is a fast-growing fintech software company based in Wokingham is looking for an Accountancy Customer Support Consultant to join their team. They are looking for candidates who have experience of working in accounting based roles who are looking for a customer service based role. You will have a passion to use knowledge and experience of tax and financial reporting to deliver knowledge based solutions helping customers and will be great at building a rapport with customers. Daily Duties: Provide a high level of excellent 2nd line telephone and email support to our Accountancy Customers Manage daily workflow for a number of the customer support executives who provide 1st line support (both telephone and email) to our customers in your team Act as a Subject Matter Expert for our customer support executives broadening their accounts knowledge and customer service skills Work closely with our Compliance Specialists to assess training needs and assist in providing training for the team Ensure you and your team have a sound knowledge of all products Update and maintain the companies support materials (FAQs user guides and knowledge base articles) Write and maintain training materials for internal and customer use Become the recognised handler for Our Acc