Your new company Location: Bicester (1-2 days working on-site)Salary: 58,000 - 64,750Contract: 12-month Fixed-Term Contract (potential to become permanent)We are partnering with a large and complex public sector organisation undergoing a significant transformation within its People Services function. As part of a recent restructure, an exciting opportunity has arisen for a Payroll and People Services Lead to play a key role in shaping and delivering a high-performing, compliant, and customer-focused service.In this role, you will be responsible for ensuring the accurate and timely payment of salaries, pensions, and expenses across the organisation. You will oversee the performance of the outsourced payroll provider, acting as the primary point of accountability for service delivery, quality, and compliance.Acting as the organisation''s internal subject-matter expert, you will provide both strategic direction and operational oversight. You will lead on strengthening governance frameworks, enhancing controls, and driving continuous improvement to ensure a resilient and efficient payroll and people services function.Your new role Lead a timely, accurate and customer-focused payroll and people services functionManage the outsourced payroll contract, monitoring KPIs, SLAs, service reviews and escalation processesEnsure accurate and timely payment of salaries, expenses and all pay elementsOversee payroll and pension activity including starters, leavers, contractual changes, absence