OverviewProcess Improvement Systems Analyst – London

We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.

This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.

Key Responsibilities

Identify process inefficiencies and put forward recommendations to resolve them.

Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.

Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.

Support and maintain API integrations and smooth data flows between systems.

Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.

Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.

Maintain clear documentation of processes, system configurations, and best practices.

Skills and Experience

Technical exposure gained through studies, IT systems administration, or 1st line support.

Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.

Comfort with API integrations and system configuration.

Strong attention to detail and a structured, problem-solving mindset.

A natural drive to spot inefficiencies and seek out process improvements.

Clear communication skills with the ability to work effectively across technical and non-technical teams.

Desirable

Experience with workflow automation tools (e.g. Power Automate, Zapier).

Familiarity with reporting/dashboarding tools such as Power BI.

Interest in continuous improvement, operational efficiency, and business transformation.

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