Aftercare Customer Executive Hourly rate: 18.02 PAYE or 24.11 per hour UmbrellaLocation: Initially Croydon 3 days per week until end of December, then flexible 1 day a week in the office in either Lewisham, Corsica Street, Camden, or London BridgeJob Type: Contract (6 months), 3 days per week until January, then 1 day per week in the officeJoin a dedicated team as an Aftercare Customer Executive, where you will play a crucial role in delivering exceptional customer care to our client''s post-move into their new homes. This role is essential in ensuring that customer defects during the Defect Liability Period/warranty are addressed promptly and with high standards of service.Day-to-day of the role:Provide high-quality service to customers by addressing their concerns, Right to Repairs, or defects, ensuring satisfaction.Schedule follow-up actions and maintain accurate entries in the CRM system to support effective customer retention and business development.Handle both basic and advanced customer issues related to their new homes, escalating complex matters appropriately.Make calls to maintain and strengthen relationships with allocated customers, acting as the first point of contact for resolving queries and complaints.Develop knowledge of relevant policies, procedures, and regulatory standards, ensuring compliance and obtaining necessary authorisations for exceptions.Support stakeholder engagement, coordinate actions, and actively participate in meetings to manage strategic p