Graduate Portfolio Case Manager Location: Manchester Salary: Competitive entry level salary plus benefits Type: Full time, office based This is an excellent opportunity for a graduate or college leaver looking to step into their first full time role within a professional financial services environment. You will join an established Portfolio Case Management team, supporting customers after their funding has completed and playing a key role in managing ongoing relationships, monitoring accounts and ensuring a positive customer journey. This role would suit someone who is organised, confident communicating with customers, and keen to build a long term career in financial services. The role As a Graduate Portfolio Case Manager, you will be responsible for managing customer accounts post completion. Acting as a key point of contact, you will support borrowers, respond to requests, maintain accurate records and help identify and escalate any potential risks. Full training will be provided, making this an ideal entry point into the industry. Key responsibilitiesManaging contact with a portfolio of customer accounts in line with agreed service standardsActing as the main point of contact for customers following loan completionUpdating customer information and maintaining accurate account recordsSupporting regular reviews of accounts and assisting with risk monitoringEscalating cases to senior team members where requiredAssisting with exit planning and redemption processesPreparing re