A place to create moments that matterLocation: North West, Hybrid with travel across the region and to other officesSalary: £47,720 per annumContract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rotaThousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be.About the roleAs a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs.A role centred on peopleYou don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service.Collaboration at the heartYou ll work closely with Leasehold and Homeownership Officers and specialist teams to deliver a joined up service. You ll als