Client Success Manager at Insurtech Insights

London, United KingdomAbout us

Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. We aim to address the challenges and opportunities for Insurance and Insurance Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge long-lasting partnerships and client relationships.Insurtech Insights is part of United Media ( https://www.united-media.com/ ), which focuses on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, retail, etc.What we offer you

As our Client Success Manager, you will have the opportunity to take ownership of our success. To support your growth, we offer:The chance to make a real impact—gain operational experience in a start-up where your work and results are highly tangible and matter to the business.Unlimited growth potential within our company—our strong track record of internal promotion.Travel opportunities, including attending our overseas conferences.Invaluable transferable skills—enhance your interpersonal, organizational, and project management skills through hands-on experience.An attractive compensation package.Opportunities to build relationships with global industry leaders and grow your personal brand.Responsibilities:

Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional client service.Align with sponsors'' expectations before and after sales, ensuring the sales process is feasible.Serve as the primary contact for clients from contract signing through event delivery.Maintain accurate records of client interactions, contracts, and agreements using our CRM.Support sponsors daily to facilitate their registration via our internal systems.Help build an internal knowledge base and assist with onboarding new clients.Collect feedback post-event to assess satisfaction and identify areas for improvement.What we expect from you

We are looking for candidates who:Take ownership of their work, are proactive, and follow through on commitments.Are well-organized, detail-oriented, and capable of prioritizing tasks effectively.Have a bachelor’s or master’s degree with excellent results.Possess a UK work permit.Learn quickly and adapt to new systems.Are proficient in CRM software and Google Workspace.Have 3+ years of experience in client management, account management, or customer success roles.Apply for this job

* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfPlease paste your full LinkedIn URL *Do you require a visa to work in the UK? *Do you require a visa to work in the EU? *In your opinion, what are the key components of fostering strong, long-lasting client relationships? (List 3) *How do you prioritize and manage multiple client accounts while maintaining high-quality service and attention to detail? *How do you solicit feedback from clients, and how do you use it to improve your approach? *

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