Job Title: Supporter Care OfficerLine Manager: Individual Giving ManagerLocation: LondonContract: Hybrid (2 days per week in office) 2-3 months temp contract with opportunity to go permanent.Salary: 31,500 Purpose of the RoleAs the primary point of contact for supporters, potential donors, and the public, the Supporter Care Officer manages a wide range of enquiries related to fundraising, donations, and the organisation. This role requires confidence in handling telephone enquiries, ensuring all interactions are professional, efficient, and personalised to maintain strong supporter engagement. Additionally, the Supporter Care Officer plays a vital role in donor stewardship, ensuring accurate data management and providing essential support for fundraising initiatives.Key Responsibilities:Supporter Engagement and Enquiry ManagementRespond promptly and effectively to supporter and public enquiries through phone, email, post, and social media, ensuring personalised and professional communication.Take full ownership of interactions, resolving queries efficiently while providing accurate and engaging information about the membership body.Maintain accurate records of supporter communications in the Access CRM database.Process and acknowledge donations, including setting up Direct Debits and sending thank-you correspondence via letters, emails, and cards.Actively engage with supporters on social media, determining and responding to comments and direct messages to foster engagement.Da