Overview
A Fire & Security Service Engineer is responsible for the installation, maintenance, servicing, and repair of fire detection systems, intruder alarms, CCTV, access control, and other life-safety or security technologies.
Small works (Installation) of the aforementioned systems are also included in this role. 
The role ensures systems remain compliant, reliable, and fully operational for commercial, industrial, and residential clients.

Key Responsibilities
• Service, maintain, and repair fire alarm systems, intruder alarms, CCTV, access 
control, and emergency lighting.
• Carry out planned preventative maintenance (PPM) in line with industry standards and manufacturer guidelines.
• Diagnose faults and implement effective solutions to restore system functionality.
• Install and commission new fire and security systems when required.
• Ensure compliance with relevant standards such as BS 5839, BS 5266, NSI, and FIA guidelines.
• Complete accurate documentation, including service reports, certificates, and asset registers.
• Provide technical support and advice to customers on system performance and 
upgrades.
• Participate in on-call rota to provide emergency support outside normal working 
hours.
• Maintain tools, equipment, and company vehicle to a high standard.
• Adhere to health & safety procedures and site-specific requirements.

Skills & Experience
• Proven experience servicing fire alarm and/or security systems.
• Strong understanding of industry standards and regulatory requirements.
• Ability to read technical drawings and interpret system schematics.
• Competent in fault-finding and problem-solving.
• Good communication and customer-service skills.
• Ability to work independently and manage workload effectively.
• Full UK driving licence.

Desirable Qualifications
• FIA training units (e.g., Fundamentals, Design, Installation, Maintenance).
• Electrical qualifications (e.g., NVQ Level 3, City & Guilds).
• Experience with major brands such as Gent, Advanced, Kentec, Morley, Honeywell, Texecom, Hikvision, Paxton, etc.
• Knowledge of networking for IP-based systems.
• IPAF certification will be required

Personal Attributes
• Professional, reliable, and self-motivated.
• Strong attention to detail.
• Comfortable working in varied environments.
• Positive attitude and willingness to learn new technologies.

Training, phone, laptop, vehicle provision
• Training is available for all disciplines. We would like to see any previous 
certification the candidate has achieved if available.

The Following is provided
Company vehicle - Van
Petrol card
Company pension scheme
Laptop
Mobile phone (PDA)
ID Card
Calibrated meter
PPE equipment
Uniform
De Walt drill set provided 

Working hours , call out rota and subsistence
• Normal working hours are Monday to Friday 8:30am to 5:30pm.
• We have a call out rota in place. There is standby payment for each night the 
engineer is on call - £25.00 per day Monday to Friday, and £50.00 per day at 
weekends and £100.00 for bank holidays.
• Out of hours call outs are paid from the time the engineer leaves home until they arrive back home.
• Overtime is paid at time and a half Monday to Saturday and double time on Sundays and Bank Holidays.
• The bulk of our work is based in London and the home counties however on occasion stretches to the North of England, Scottish Highlands and the south of England.
• When and if required to work away additional subsistence will be paid £100 net of tax per night , Premier Inn accommodation & breakfast provided & paid in advance by the company.
• Holiday starts at 20 days per annum but increasing by 1 day each year to a maximum of 25 days.
• This role will report to Michael Gogarty, Service and Installation Engineering 
Manager