Billing Query Specialist - 6-12 Month Project Role Location: Birmingham Start: ASAP Are you an experienced Credit Controller or Billing Specialist looking for an exciting project role within a market-leading organisation? Our client is a dynamic, technology-driven business delivering essential services to large-scale residential and commercial customers across the UK. They are seeking a confident, proactive Credit Controller / Billing Queries Specialist to support a key project within their finance function. The Role You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands-on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships. Key Responsibilities: Managing the end-to-end credit control process, ensuring timely collection of outstanding balancesInvestigating and resolving billing queries efficiently and professionallyLiaising with internal teams (finance, operations, customer service) to maintain accurate account informationIdentifying recurring issues and contributing to process improvementsAllocating payments, reconciling customer accounts, and maintaining high-quality financial recordsSupporting the delivery of a wider billing and ledger improvement project We''re looking for someone who is: Experienced in credit control, billing, or accounts receivableCustomer-focused with excellent com