Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquires and processing sales orders. Job Description: Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible. Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer Communication: Internal and External communication to ensure fast and accurate processing of orders Export Compliance: Ensure all orders are processed whilst adhering to company export compliance policies, escalate to leadership when necessary Calls: Ensure all phone calls are answered within SLA of 20 seconds Actively support the customer experience evolution to best in class Ensure compliance to GDP, ISO 9001 and any other applicable quality standards. Ad Hoc Tasks Customer Enquiries - Delivery Date Chasers, Document Requests. Be proactive, take ownership, be comprehensive in replies to anticipate next questions. Ensure responses are within KPI Communicate any significant complaints to the Custome