Head of Customer Solutions

We''re working with a dynamic logistics company seeking a Head of Customer Solutions to help drive strategic client growth. This is a solution-focused role working closely with sales, commercial, and operational teams to deliver innovative supply chain strategies to both new and existing customers.The successful candidate will act as a trusted advisor-leading customer workshops, co-creating value-driven solutions, and supporting complex logistics transformations. You''ll manage cross-functional teams and develop tailored proposals that deliver measurable client value-cost reduction, service improvement, and enhanced operational performance.Key Responsibilities:Collaborate with sales teams to identify and qualify customer opportunitiesLead customer strategy workshops to understand supply chain challengesDesign and deliver customised value propositionsManage end-to-end project lifecycle from concept to proposal deliveryCoordinate cross-functional solution design teamsSupport business case development and RFx responsesHelp transition solutions into delivery and measure client valueCandidate Requirements:5-10 years'' experience in strategic supply chain transformationBackground in freight forwarding, 3PL/4PL, logistics or supply chain consultingProven project leadership and people management skillsWillingness to travel (UK and International)Degree in Supply Chain, Economics, Engineering (preferred)ACS are recruiting for a Head of Customer Solutions . If you feel that you have the
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