Join us as a Customer Experience Strategy Manager at Barclays, where you''ll be primarily responsible for ensuring customer needs, expectations and outcomes are understood, prioritised and acted on across BUK.To be successful as a Customer Experience Strategy Manager at Barclays, you should have experience with:Great analytical and problem-solving skillsExperience designing and delivering cultural change programmes or customer closeness initiativesGreat communication and stakeholder management skillsProactive in identifying opportunities for improvement and implementing solutionsYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in either Northampton or London. Purpose of the roleTo drive the successful implementation and commercial realization of the bank''s strategic goals, ensuring alignment with market trends and delivering sustained financial performance.AccountabilitiesUnderstanding and interpretation of the bank''s overall strategic objectives and translate them into concrete action plans for specific business units and functions.Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics.Development and implementation of robust commercial models for new initiatives and ventures, ensuring financ