This is an exciting opportunity for a Customer Experience professional to join a reputable organisation in the financial services industry. The role focuses on delivering exceptional customer service and ensuring client satisfaction.Client DetailsMichael Page are working in partnership with this reputable organisation to recruit the position of customer experience operating within the financial services industry. Known for its focus on customer satisfaction, the company offers a supportive and professional environment for its employees.DescriptionProvide prompt and accurate responses to customer inquiries via phone, email, and other communication channels.Maintain a high standard of customer service to ensure client satisfaction and loyalty.Resolve customer complaints effectively while adhering to company policies and procedures.Processing payments when due or required.Processing new business applications.Keep detailed and accurate records of customer interactions and transactions.Collaborate with internal teams to address customer needs and provide feedback.Identify opportunities for process improvements to enhance the customer experience. ProfileA successful Customer Experience professional should have:Previous experience in a customer service role, ideally within financial services.Strong communication and interpersonal skills.Ability to handle customer inquiries and complaints with professionalism and tact.Proficiency in using customer relationship management (CRM) tools.