OVERVIEW The 1st Line IT Support Engineer of QCS will be responsible for providing 1st/2nd line support to staff on desktop support issues, supporting the smooth operation of the company''s IT systems. Responsibilities will include oversight of the following: hardware and software support, networking, telephony, internal systems and communication with the business. This important role is fundamental to the smooth operation of the company''s IT systems. As a key member of the IT Department, this role will offer 1st/2nd line support to staff in relation to desktop support issues, whilst offering a variety of activities and opportunities for development. Working under the guidance of the Head of Technology, this role requires a motivated individual interested in learning new skills on the job, with the option of formal training courses for development of new and existing skills, whilst maintaining a personal interest in keeping up to date with the latest technologies. A logical approach to troubleshooting, attention to detail, enthusiasm to deliver a quality service and a friendly / personable approach are prerequisite for this role. CORE RESPONSIBILITIES Provide 1st line support to all users, utilising the internal Helpdesk to: Provide support for Hardware, including diagnosis and repair of desktop PCs, laptops and (where necessary) server systems; Provide support for Software, including diagnosis and escalation of CRM system faults, and support for business applications; ..... full job details .....