Hire Desk Executive Location: Alton, Hampshire (GU34)Hours: Monday-Friday, 7:30am-5:00pmSalary: £30,(Apply online only)-£32,(Apply online only) per annum About Us Conquip Engineering Group is a leading innovator in the construction and engineering sectors, known for high standards, reliable service, and strong customer relationships. We work closely with major contractors across the industry and take pride in delivering quality, innovation, and a great customer experience. Main Purpose of the Role The Hire Desk Executive will be responsible for managing the hire fleet and ensuring customer expectations are met. This role requires close collaboration with the Customer Service Executive Team to ensure timely and accurate order processing and despatch. Primary Roles and Responsibilities: Process and respond to all hire desk queries.Manage the stock system and distribution of products between depots.Efficiently manage the following tasks: Scheduling of large deliveriesProcessing of off-hire requestsLiaising with customers for off-hire requests and booking detailsRecording and forwarding of customer complaints to relevant departmentsMaintaining and updating records of sales-to-hire conversionsMaintaining minimum hire stock levels for all depotsFollowing up on all FOC hires to maintain the 1-week trialArranging 6-monthly hire exchanges/swap-outsTracking and updating all test certificates for the hire fleetSending out weekly live hire reports to customersProcessing goods-in for all