Join us as an Advocacy Creation CX Manager at Barclays, where you''ll be primarily responsible for analysing key drivers of advocacy and associated actions and activities, monitoring key advocacy and engagement trends across industry, learning and adapting to best practices from finance and other (technology, travel telco etc) industries, collaborating across the organisation to identify opportunities to create customer promoters and advocates.To be successful as an Advocacy Creation CX Manager at Barclays, you should have experience with:Customer CentricityExcellent analytical and problem-solving skillsData driven decision makingStrong communication and interpersonal skillsAbility to influence and drive change across wide range of stakeholdersInnovation mindsetCommercial minded to connect CX to commercial business valueSome other highly valued skills may include:Results-oriented and focusedYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.This role can be based in either Manchester, Northampton or London. Purpose of the roleTo manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own ass