Troubleshoot and resolve customer technical faults across a wide range of network technologiesManage support tickets, incidents, and change requests efficiently and professionallyDocument customer solutions using OSS tools, Visio diagrams, and technical write-upsWork closely with 3rd line engineers and internal teams for escalations2nd Line NOC EngineerLocation: LondonType: PermanentShifts: 24/7 - 2 Days (7am-7pm), 2 Nights (7pm-7am), 4 Days OffSalary: 45,000 + 10% Shift Allowance + BenefitsAbout the RoleWe''re looking for a 2nd Linke NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries.Key ResponsibilitiesTroubleshoot and resolve customer technical faults across a wide range of network technologiesManage support tickets, incidents, and change requests efficiently and professionallyDocument customer solutions using OSS tools, Visio diagrams, and technical write-upsWork closely with 3rd line engineers and internal teams for escalationsAssist the delivery team in configuring and implementing new customer projectsMaintain consistent and professional communication with customersTechnical EnvironmentYou''ll be working within a broad and modern technical stack, including:Switching: Cisco, Meraki, Aruba, HP, Dell, JuniperWireless: Cisco, Meraki, ArubaSecurity: Palo Alto, Prisma, For