Permanent Job Customer Service Orders Processor £24,000 Monday Friday, 35 hours per week 100% Office-based Altrincham Location - free parking Are you passionate about delivering brilliant customer service? Do you enjoy building relationships, solving problems, and keeping things running smoothly behind the scenes? This is a fantastic opportunity to join a supportive, growing team where you ll play a key role in making sure customers receive an excellent experience from start to finish. You ll be part of a friendly, dedicated team who put customers and colleagues first. This role is ideal for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in getting things right. Some of the duties will involve: Customer Service:Being a warm, reassuring first point of contact for customers.Handling calls, emails, and enquiries with professionalism and empathy.Building strong relationships and going the extra mile to ensure satisfaction.Order Administration:Processing customer orders via ERP systems (training provided if needed). Updating customers on delivery times, stock availability, and order changes. Liaising with internal teams to ensure smooth fulfilment.Generating invoices and credit notes.Supporting with queries relating to accounts or warranties.Collaboration and Coordination:Working closely with sales, procurement, and logistics teams.Communicating daily with central operations to meet delivery schedules.Keeping accurate records and maintai