Street Outreach & Engagement

• Conduct street-based outreach to identify and engage individuals sleeping rough or at immediate risk of rough sleeping.

• Build trusting relationships through consistent, respectful, and non-judgemental engagement.

• Respond to referrals, intelligence, and reports of rough sleeping in a timely manner.

Assessment, Casework & Housing Pathways

• Carry out initial assessments and contribute to personalised support plans.

• Support individuals to access emergency accommodation, supported housing, and longer-term housing solutions.

• Provide advocacy and practical support including attending appointments, supporting documentation, and helping individuals navigate services.

• Identify barriers to housing and work with relevant services to address these barriers.

Hub-Based Support & Integrated Working

• Deliver support both on the streets and within service hubs or drop-in environments.

• Assist with assessments, engagement, and casework within the hub setting.

• Support access to multi-agency services including health, welfare, housing advice, and specialist support.

Risk Management & Safeguarding

• Conduct dynamic risk assessments during outreach activities.

• Identify safeguarding concerns and take appropriate action in line with safeguarding procedures.

• Work with individuals who may present complex needs or challenging behaviour, using de-escalation techniques where necessary.

• Ensure individuals are offered emergency accommodation during severe weather periods where applicable.

Partnership & Multi-Agency Working

• Work closely with housing providers, local services, healthcare teams, mental health services, substance misuse services, and community organisations.

• Participate in multi-agency meetings and coordinated case management.

• Promote a collaborative approach to ensure individuals receive joined-up support.

Recording, Data & Service Intelligence

• Maintain accurate and timely case records and outreach logs using case management systems.

• Record verified rough sleeping activity and emerging trends to support service planning.

Teamwork & Service Delivery

• Work flexibly as part of a rota which may include early mornings, evenings, weekends, or nights.

• Follow health and safety procedures, including lone working policies and dynamic risk assessment.

Experience & Knowledge

• Experience working within homelessness services, rough sleeping outreach, supported housing, or related support roles.

• Knowledge of safeguarding principles and risk management.

• Awareness of the barriers individuals face when accessing housing, health, and statutory services.