Job Title: Business and Customer Support Assistant
Salary: £14.18 per hour
Location: Various Council buildings
Contract Type: Temporary until 31 March 2026

Our client is seeking two Business and Customer Support Assistants to support the Legal Team with licensing applications and a range of administrative duties. These roles will also involve occasional reception cover at different Council buildings.
Posts Available

• Post 1: 28 hours per week, worked over 4 days (day off to be agreed) – Temporary until 31 March 2026
• Post 2: 36.25 hours per week, worked over 5 days – Temporary until 31 March 2026

The Role You will provide high-quality business and customer support, primarily assisting with the processing of licensing applications in line with legislation and council policies. You will issue licences, respond to enquiries and complaints, and manage a variety of administrative, financial, and project-related tasks. The role requires strong IT skills, excellent organisational abilities, and a customer-focused approach.

Key Responsibilities

• Provide excellent customer service from the first point of contact, including by phone, face-to-face, online, and within council buildings
• Ensure customers receive accurate information and timely services wherever possible
• Assess and process customer requests in accordance with legislation, council guidance, and policies
• Handle enquiries and complaints professionally and efficiently
• Process licensing applications accurately and within required timescales
• Ensure compliance with relevant legislation and procedures
• Issue licences and maintain accurate records
• Prepare and format documents such as letters, reports, and mail merges
• Enter and process data, including sensitive information, across multiple systems
• Ensure information is managed, stored, and handled in line with data protection requirements
• Organise and maintain physical and electronic filing systems, including archiving and retrieval
• Process orders, invoices, payments, and cash in line with council procedures
• Maintain and reconcile financial records and documentation
• Raise invoices for services and support the recovery of outstanding payments
• Contribute to the review and improvement of processes and procedures
• Identify and help implement more efficient, customer-focused ways of working
• Collate, check, and organise data from a range of sources
• Produce reports to support informed business decisions
• Assist with tasks and projects, including continuous improvement initiatives
• Support the coordination of project documentation and communications

Skills and Experience

• Excellent customer service and communication skills
• Strong IT skills with the ability to work confidently across multiple systems
• Ability to manage competing priorities and meet deadlines
• High level of accuracy and attention to detail
• Ability to handle sensitive and confidential information appropriately
• Previous administrative, financial, or licensing experience is desirable