Workshop Manager / HGV Workshop Supervisor - West ThurrockLocation: West ThurrockSalary: Up to £55,(Apply online only) DOE + 10% KPI bonusShift: Monday to Friday, 40 hours - 08:00-17:00Benefits: 7% matched pension scheme33 days holiday rising with serviceHealthcare cashback schemeEmployee discounts across retailers, cinemas, and servicesCycle to Work Scheme We are looking for an experienced Workshop Manager or HGV Workshop Supervisor to manage a large team of technicians in a busy dealership workshop. The successful candidate will have proven experience supervising staff, controlling workflow through the workshop, and ensuring high standards of service and repair work. A retail dealership workshop background is desirable.Key Responsibilities Proactively manage the customer journey from planning and arrival to work completion and invoice/claim closureEnsure service and repair work is completed to time and quality standardsManage job profitability and workshop productivity targetsMotivate, develop, and manage the performance of the workshop teamIdentify ongoing training needs for techniciansReport on workshop KPIs and productivityManage budgets and plan workshop efficiencyResolve employee issues and support day-to-day workshop operationsMaintain a safe, organised, and professional workshop environment Skills and ExperienceEssential Experience in an HGV workshop at supervisor or above levelEmployee management and supervisory skillsCustomer-facing experience with problem-solving