Overview

The Consumer Council for Water (CCW) is proud to protect the interests of water consumers in England and in Wales. We are a small organisation with high impact, working with governments, water companies and regulators to resolve customer detriment. Since 2005 we have helped thousands of consumers resolve complaints and we use extensive research to champion consumers and influence water policy.Role purpose

Leading the development and delivery of CCW’s policy strategy to shape evidence-based approaches to key issues such as affordability, service quality, resilience, and environmental performance. Influence government, regulators, and industry stakeholders through strategic use of data and insight to drive meaningful change for water consumers. Manage a high-performing team, oversee external research, and maintain CCW’s policy framework. Represent the organisation at senior-level forums and work with colleagues across CCW to align policy with communications, engagement and consumer relations for a joined-up, impactful approach.Responsibilities

• Lead the development and delivery of CCW’s policy strategy and framework.• Influence government, regulators, and industry stakeholders using data and insights to improve outcomes for water consumers.• Manage and develop a high-performing policy team and oversee external research.• Represent CCW at senior-level forums and ensure policy aligns with communications, engagement and consumer relations.• Collaborate across the organisation to integrate policy with broader strategy and delivery.Qualifications and experience

• Confident and forward-thinking policy professional, ideally with experience in the water sector.• Strong grasp of regulatory frameworks, track record of leading complex projects, and ability to thrive in fast-paced policy environments.• Skilled in working with a wide range of stakeholders and translating complex information into clear, actionable policy.• Energy, strategic vision, and a genuine commitment to improving outcomes for water consumers across England and Wales.Role details

Seniority levelExecutiveEmployment typeFull-timeJob functionStrategy/Planning, Project Management, and General BusinessIndustries: Alternative Dispute Resolution and UtilitiesHow to apply

To find out more, please click on Apply. For a confidential conversation about the role, contact Emily Perry at Emily.Perry@gatenbysanderson.com or Laura Turley at Laura.Turley@gatenbysanderson.com.

Closing date for applications is Sunday 12th October at 23:55.Important notes

Base pay range: Head of Policy (Household) – Birmingham or Cardiff with Agile working and regular office presence and national travel required. This job post will be advertised for a minimum period of two weeks on LinkedIn; after this time please apply directly via https://www.gatenbysanderson.com/job/GSe125713 until the closing date above.

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