Job Description Contact Centre Team Manager - Account ManagerWorking Monday to Friday 37.5£32,123 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!We are currently recruiting a for a Team Manager to join the Account Management team in Tamworth Contact Centre.As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way! Typical responsibilities include:Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.Support and identify opportunities to improve revenue and customer experience.Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.The role will be a mixture of coaching, advisory, co-ordinating and delivering.To be success