Senior Network Engineer 50,000 - 55,000 + benefitsFull Time / PermanentHybrid / Birmingham (1 day a week in the office + occasional UK travel) The Company: My client is a large and industry leading hospitality and entertainment business who operate on a global scale. Their UK headquarters are in Birmingham and they have other offices and sites throughout the UK. The Role: We are looking for a driven and experienced Senior Network Engineer to join a close knit and highly skilled internal IT infrastructure team. You will be responsible for the network infrastructure (that underpins all business systems) for a large business you will have technical understanding for supporting a logical and physical network. Key Duties: LAN, WAN and WLAN 2nd and 3rd line support, managing and providing reports, deployment of infrastructure (on prem and in public cloud).Ownership of process, documentation, and technical problems / issues (even when they are passed onto 3rd party suppliers for a final resolution).Working within Service Level Agreement (SLA) guidelines and responsible for making recommendations to change SLAs (if appropriate).Responsible for liaison with other members of the IT team to ensure that they are kept up to-date on relevant issues.Manage calls and logging through the current Helpdesk / Knowledgebase System ensuring that all SLA, Training requirement, Hardware Analysis statistics are accurate.Effectively managing the Quality of Service of the network.Working on call 24 h