CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefitsleading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints.The RoleWe are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions.You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues.Key ResponsibilitiesOwn and manage the CRM product roadmap aligned with business and guest experience objectivesDesign, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similarLead the implementation and ongoing development of CRM solutions across multiple sitesOversee data architecture, segmentation, and automation strategies to enhance guest engagementManage and optimise SevenRooms as a core CRM and guest experience platformConduct regular CRM audits, ensuring data quality, consistency, and compliance across systemsCollaborate with marketing, operations, and technology teams to deliver integrated CRM initiative