Job Title: Care Manager Complex Care Service Location: Leicester Salary: £30,000 - £35,000 per annum Employment Type: Full-time, Permanent About the Role We are seeking a dedicated and experienced Care Manager to join our well-established complex care service in Leicester. This is an excellent opportunity for a compassionate, organised and proactive professional who is committed to delivering exceptional care and support to individuals with complex health needs. As the Care Manager, you will play a key role in ensuring high-quality care provision, leading and supporting a skilled care team, and maintaining compliance with all regulatory and organisational standards. You will work closely with service users, families, healthcare professionals and external agencies to create a safe, person-centred and supportive environment. Key Responsibilities Oversee the daily running of the care service, ensuring high standards of person-centred care. Lead, mentor, and develop the care team to maintain a positive, collaborative working culture. Complete thorough care assessments and create tailored care plans for individuals with complex needs. Maintain compliance with CQC requirements and support ongoing quality improvement initiatives. Build effective relationships with service users, families and multidisciplinary teams. Manage staff rotas, training and performance to ensure adequate staffing and skill levels. Ensure accurate record-keeping and reporting in line with compan