Head of RetentionsFull Time, Permanent 55,000 - 75,000 + 20k BonusHinckley Onsite Lead the Future of Client Retention!We''re partnering with a market-leading provider of HR, Employment Law, Health and Safety and Business Support services to appoint an exceptional Head of Retention. As part of a highly successful international group supporting tens of thousands of businesses across the UK and beyond, this organisation has built its reputation on delivering outstanding client service and long-term customer partnerships.This is a high-profile leadership appointment reporting directly to the Chief Operations Officer, offering the opportunity to shape and lead the company''s retention strategy at a pivotal stage of continued growth.You''ll take ownership of the organisation''s retention and client growth strategy, driving improvements across the entire customer lifecycle. Working closely with senior stakeholders, you''ll use commercial insight, operational excellence and strong leadership to maximise client retention, reduce churn and unlock growth opportunities within an established client base.Leading a team of Client Experience Account Managers and Retention Specialists, you''ll build a high-performing function focused on delivering exceptional customer outcomes while achieving ambitious commercial objectives. DAY TO DAYDevelop and execute the overall retention and client growth strategy.Lead, coach and inspire a high-performing retention team.Drive improvements in client ..... full job details .....