Home Claims Property Complaint HandlerRemote First WorkingFinancial Services.Lorien''s leading Insurance Client is looking for several Complaints Handlers to join them on an initial 6month contract.This role is looking for people who have experience within customer service, specifically complaints handling within Home and Property sectors.As a case handler, responsible for home claims property complaints, you''ll own the problem and use your analytical skills to investigate and gather evidence on what''s happened. Speaking up and asking questions, whilst remaining impartial, will help you determine what the right resolution is. And doing all of this, in an efficient and prompt way, within regulatory guidelines, will help get things back on track for our customers.What you''ll be doing:Achieve good outcomes for your customers that are right first time, whilst adhering to all FCA Consumer Duty and regulatory requirements, and ensure that these are in line with our assurance handling requirementsTake the initiative by being relentless in solving problems, making thorough investigations including understanding the customer impact and any vulnerability, to support you making informed decisions on what is right for both the customer and the companyFollow our problem handling standards including evidencing and record keeping ensuring all complaint files are consistent, clear and easy to understand the story, for any reader, internal and externalAchieve efficiency and meet productivi